Revealed in a 2015 Aberdeen study on employee engagement, companies that have a formal employee engagement programme have a 233% greater likelihood in retaining customers. In addition, they experience a 26% increase in annual revenue, and are seven times more likely to attribute performance to the customer experience by identifying what competency skills affect employee performance.
For customer loyalty to exist, companies need to understand how their employees impact customer satisfaction. Empowering employees with the right training, knowledge and technology to give and get feedback, ideate, and collaborate are imperative for superior customer service delivery.
The beyond360 employee engagement hub creates an atmosphere of belonging so employees can bring their voices to light and feel empowered and engaged across the company in a unified way. The hubs enable employees to use tools that allow them to freely express themselves in helping organisations develop existing and new customer relationships by introducing unique intuitive customer feedback surveys to clients, sharing ideas with product lines, sales and marketing departments through the use of the unique ideation tool.Learn more